Should you be unsatisfied with your purchase or like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.
Items must be in original condition with all original designer tags attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/box.
We will pay the transport costs for returns within Italy. In case of returns from outside Italy, the shipping fees are charged to the customer and deducted from the reimbursement.
To arrange the pick-up, please write an email to: firstname.lastname@example.org, indicating the address, date and the time most convenient for you (within 14 days from the reception of the items ordered). We will contact DHL and arrange a pick up at the address and date you indicate us. Please stick the return label we send you by email onto the box and pass it to the DHL driver. If you follow the instructions provided you will receive a refund to your credit card less the shipping fee (if not in Italy).
Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.
Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card owner.
StileUp is not liable for any exchange rate differences between the original purchase date and the refund date.